|Taxes & Fees|
|What taxes and fees are collected by tiresnwheels.ca?|
|We are Canadians and ship from Canada. You will never receive another invoice for duties at the reception. We apply the tax rate below:
Alberta: GST – 5%
British Columbia: HST – 12%
Manitoba: GST – 5%
New Brunswick: HST – 13%
Newfoundland & Labrador: HST – 13%
Northwest Territories: GST – 5%
Nova Scotia: HST – 15%
Nunavut: GST – 5%
Ontario: HST – 13%
Prince Edward Island: GST – 5%
Quebec: TPS & TVQ – 14.975%
Saskatchewan: GST – 5%
Yukon: GST – 5%
|How ordering works?|
|You can order online or we can create the invoice on your behalf.
–To place your order online: Use our fitment tool to ensure the wheels or tires are good for the vehicle, and then place your order. You will then receive the invoice by email with a PO number.-Manual invoice. To create the invoice for you we will need this information: Name, email address, Physical address, Items you want to order, vehicle. Once we have created the invoice, we will send it by email. You will receive the same invoice by email though paypal and will be able to pay using your credit card or your paypal account. You will receive a payment confirmation and a receipt. We will start processing the order after payment.
|What method of payment do you accept?|
|We accept Visa, Mastercard and Paypal.
|Your website is secure?|
|Yes it is. We use PayPal, the world’s biggest payment system specialized in online payments and we accept all kind of credit cards and PayPal payment. You do not have to have paypal account before you make the payment. Paypal has among the very best fraud detection systems in the world, making sure that your money is safe! Your Credit Card details are handled directly by PayPal, and are never stored on our server.|
|Do you have any discount if I buy tires and wheels from you?|
|Yes, we offer free mounting and balancing on packages. This offer is applicable to the majority of wheels but not all. To ensure the wheels and tires are eligible for free mounting and balancing, you can contact the customer service on phone or live chat or by email at email@example.com.
|Where you are located/Where, do you ship from?|
|We ship from 2 warehouses: 1 in Windsor (Ontario), 1 in Vancouver (British Columbia).
|What are the shipping fees?|
|We offer free shipping on all orders wherever you are in Canada.
|Which is your shipping carrier?|
|We use Loomis Express (DHL) and Canada Post.
|I am based in the US or I have a U S shipping address, Can you ship there?|
|Yes. We don’t charge sales taxes to US or international customers. US customers also benefit from free shipping, free mounting & balancing on packages. We can also accept payments in US dollars.
All other nationals have to clear custom themselves. They also have an additional shipping fee. To place your order or for more information concerning our service, contact firstname.lastname@example.org.
|What is the estimated delivery delay?|
|We don’t count the day of ordering. The average delivery delays are:
Calgary, Edmonton: 6-7 business days
Others: 7-9 business daysBritish Columbia
Victoria, Vancouver, Kamloops, Kelowna: 5-6 business days
Prince Georges: 6-7 days
Others: 7-9 days
Newfoundland & Labrador: 8-10 business days
Prince Edward Island: 6-7 days
|Will you send me the tracking numbers?|
|Yes, you will get a tracking number after a processing delay of 3 days.
|What should I do if my wheels don’t fit?|
|We have a return rate of 0%, we guarantee the fitment. If you place an order and we think the wheels or tires are not appropriate for the vehicle, we will contact you to deal with the issue to your satisfaction. We prefer cancelling your order than selling a defective product.
Every product we sell has a 30 days 100% satisfaction guarantee. You can return your order for a full refund. A Returned Merchandise Authorization (“RMA”) form must be filled out by the buyer and approved by tiresNwheels.ca. Credit will be issued to Buyer upon receipt of the RMA form and the claim approval from the freight company.
|What is your return policy?|
|Every product we sell has a 30 days 100% satisfaction guarantee. You can return your order for a full refund. A Returned Merchandise Authorization (“RMA”) form must be filled out by the buyer and approved by tiresNwheels.ca. Credit will be issued to Buyer upon receipt of the RMA form and the claim approval from the freight company.
|Does tiresnwheels.ca offer live chat?|
|Yes! Live chat is available Monday through Friday from 8 a.m. to 6 p.m. EST. You can also contact us .
|I’m looking for a specific wheel but you don’t seem to have them|
|Please send an email to email@example.com with the name of the wheel, a picture (if possible), your vehicle specifications and someone will get back to you. If we can’t get the wheels you want, we will find similar wheels for you on our site.
|I see a product on your site, but there is no price|
|That means we don’t have these products in stock at the moment, but we can always special order products.
Please send an email to firstname.lastname@example.org with the product specifications, or the product and the vehicle specifications and someone will get back to you.
|I found wheels I am interested in. How much do they weigh?|
|Please email us at email@example.com and we will look them up for you.
|Do the wheels come with lug nuts? / What else comes with the wheels?|
|Lug nuts do not come with wheels, but you can order them separately and add to your order. We don’t sell lug nuts alone, we can add them if you buy wheels or tires. Please contact us before ordering online so we can add lug nuts to your order. Email – firstname.lastname@example.org, on live chat or on phone – .
The lug nuts kit is $50 for a car and $60 for a truck. The lug bolts kit is $60.
When you buy wheels, you receive wheels only.
|What kind of lug nuts do you sell?|
|We sell basic lug nuts. We also sell Gorilla lug nuts and you can have them in different colors. Please contact email@example.com ordering if you need Gorilla lug nuts or a specific color for your lug nuts. The standard lug nuts available before the checkout are chrome or silver polished.
|Do you sell TPMS?|
|Yes we do, but not alone. We can add them if you buy wheels or tires. Please contact us for pricing: by email – firstname.lastname@example.org, on live chat or on phone.
|What kind of TPMS do you sell?|
|It varies depending of the vehicle. Please contact email@example.com for more information.
|What type/brand machine do you use to balance wheels?|
|We use Hunter machines for mounting & balancing.|